Frequently Asked Questions

Frequently Asked Questions

If you have questions about an order, testing equipment, or anything else, reach out to customerservice@gilsonco.com or techsupport@gilsonco.com.

About Gilson Company

What is Gilson Company, Inc. and what do you do?

Gilson Company, Inc. is a U.S.-based manufacturer and supplier of construction materials testing equipment. We design, manufacture, and sell high-quality instruments and tools used in civil engineering, field testing, and laboratory environments for testing aggregates, asphalt, concrete, soils, and related materials.

How long has Gilson been in business?

Gilson was founded in 1939 and has been serving the construction materials testing industry for more than 80 years. We are a third-generation, family-owned business headquartered in Lewis Center, Ohio.

What makes Gilson different from other testing equipment suppliers?

Gilson is both a manufacturer and a supplier, which means we design and build many of the products we sell. We back every sale with dedicated technical support from staff members who average over 20 years of hands-on industry experience. We are committed to offering high-quality products at competitive prices, and we are available to help customers find the right equipment even when it means pointing them in a different direction.

Where is Gilson located?

Our facility is located at 7975 North Central Drive, Lewis Center, OH 43035. We ship domestically and internationally from this location.

What industries does Gilson serve?

Our primary focus is construction materials testing, including civil engineering labs and field testing. Our equipment is also used in pharmaceutical, food science, and other industries that require particle size analysis, sample dividing, and related testing.

Products & Equipment

What types of testing equipment does Gilson sell?

Gilson offers equipment across the following categories: test sieves and sieve shakers, aggregate testing equipment, asphalt testing equipment (including Marshall Compactors), concrete testing equipment (including compression machines), soil testing equipment, ovens and furnaces, crushers/pulverizers/mills, temperature and humidity equipment, scales and balances, sampling and dividing equipment, and general laboratory equipment.

Does Gilson manufacture its own equipment or resell other brands?

Both. Gilson manufactures many of its own branded products and also supplies select third-party equipment. Our own Gilson-branded products represent decades of in-house design and innovation, beginning with the original Gilson Testing Screen introduced in 1939.

Do Gilson products comply with ASTM and AASHTO standards?

Yes. Gilson products are designed to meet ASTM, AASHTO, and other applicable test standards. Specific compliance information is listed on individual product pages.

How do I know which product is right for my application?

Our Customer Service and Technical Support teams are available to help you select the correct equipment for your testing needs. You can also browse our 350+ page catalog, product pages, and Gilson Insights blog for application guidance. Contact us at 800-444-1508 or email techsupport@gilsonco.com.

Does Gilson offer a product catalog?

Yes. An interactive 2026 catalog is available online at GlobalGilson.com. You can also request a printed catalog through the website.

Does Gilson have a clearance or deals section?

Yes. Gilson Deals (also called the Clearance List) features discounted and clearance-priced equipment available at GlobalGilson.com/clearance-list.

Ordering & Purchasing

How do I place an order?

Orders can be placed directly on GlobalGilson.com, by phone at 800-444-1508, or by emailing customerservice@gilsonco.com. A Quick Order option is also available on the website for customers who know the model numbers they need.

Can I get a quote before ordering?

Yes. You can request a quote by emailing quotes@gilsonco.com or calling 800-444-1508.

What payment methods does Gilson accept?

Gilson accepts MasterCard, Visa, and American Express for all orders. Approved business accounts may qualify for Net 30 terms (domestic orders), subject to prior credit approval.

Does Gilson sell to individuals or only to businesses?

Gilson sells to both individuals and organizations, including civil engineering firms, government agencies, universities, testing labs, and contractors.

Does Gilson sell internationally?

Yes. Gilson accepts international orders. Payment for export orders must be made in U.S. dollars via irrevocable Letter of Credit or wire transfer. Special handling fees apply and are calculated at the time of quote or order. Contact international@gilsonco.com for international inquiries.

Are prices listed on the website?

Yes. Prices are listed on product pages and a price list is available at GlobalGilson.com/pricelist. Prices are subject to change without notice.

Shipping & Delivery

Where does Gilson ship?

Gilson ships domestically throughout the United States and internationally. All orders ship from Lewis Center, Ohio (FOB shipping point).

How are shipping costs calculated?

Shipping and handling fees are applied to all orders to cover packaging, shipping, and insurance costs. International orders require special handling fees calculated at the time of quote or order.

Who determines the shipping method?

Unless the customer specifies a preferred carrier, Gilson selects the shipping method. If a customer designates the carrier, risk of loss transfers to the customer upon tender to the carrier.

What are typical lead times?

Shipping dates are approximate and depend on the specific product and order details. Contact customer service for estimated lead times on specific items.

What should I do if my shipment arrives damaged?

Inspect all packages before accepting delivery. Any visible damage or loss must be noted on the bill of lading at the time of delivery. Gilson must be notified of damage or loss within 5 business days of delivery. After 5 business days without notice, the shipment is considered accepted. Concealed damage (where the box appears intact but the product is missing or damaged) is handled on a case-by-case basis.

Returns & Warranty

What is Gilson's return policy?

Equipment may be returned within 30 days of the delivery date with a Return Goods Authorization (RGA) number. Items must be unused, in new condition, and returned in original packaging including all manuals, cords, software, and accessories. A minimum 15% restocking fee applies. Customers are responsible for return shipping costs. Certain items such as cut-to-size screen cloth and special-order products are non-returnable. See the full Returns Policy for details.

How do I initiate a return?

Contact Gilson at 800-444-1508 or 740-548-5314 to request an RGA number before sending any item back. Returns sent without an RGA number or sent COD will not be accepted.

What warranty does Gilson offer?

Gilson products are warranted against defects in materials and workmanship for one year from the date of original shipment. The warranty excludes damage from neglect, abuse, normal wear and tear, unauthorized modifications, improper installation, or causes beyond Gilson's control (e.g., lightning, floods, electrical irregularities). Third-party manufacturer warranties are honored and passed through when applicable.

How do I make a warranty claim?

Contact Gilson customer service to obtain an RGA number before returning any product for warranty evaluation. Gilson will repair or replace the product at its discretion if the defect is determined to be covered under warranty. Labor or reinstallation costs are not covered.

Technical Support

Does Gilson offer technical support?

Yes. Gilson has a dedicated Technical Support team with deep hands-on experience in construction materials testing. You can reach them by phone at 800-444-1508 or by email at techsupport@gilsonco.com during business hours, Monday through Friday.

Does Gilson have educational resources for testing procedures and standards?

Yes. The Gilson Insights blog, video library, and Resource Center on GlobalGilson.com offer application guidance, how-to content, and information on ASTM and AASHTO testing standards for aggregates, asphalt, concrete, and soils.

Does Gilson offer calibration or repair services?

For information about repair and service options, contact techsupport@gilsonco.com or call 800-444-1508.

Accounts & Programs

Does Gilson offer volume or account-based pricing?

For volume pricing or account inquiries, contact customerservice@gilsonco.com or call 800-444-1508.

Does Gilson work with government or institutional buyers?

Yes. Gilson sells to government agencies, academic institutions, testing laboratories, DOTs, and similar organizations.

Does Gilson have a distributor program?

Yes. Distributor information is available at GlobalGilson.com/distributors.

Contact

How do I contact Gilson?

Phone: 800-444-1508
Fax: 800-255-5314
US Sales: customerservice@gilsonco.com
International Sales: international@gilsonco.com
Quotes: quotes@gilsonco.com
Technical Support: techsupport@gilsonco.com
Address: 7975 North Central Drive, Lewis Center, OH 43035

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