CONTACT & SUPPORT
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Gilson stands behind all of the equipment we sell. Contact Customer Service, Technical Support, or Returns for guidance on repairs, returns, service, or calibration.
Customers must request a Return Material Authorization (RMA). Equipment is evaluated upon arrival. A repair quote is provided for approval before work begins.
Customer Service: customerservice@gilsonco.com
Technical Support: techsupport@gilsonco.com
Returns: returns@gilsonco.com
If you have questions or if your shipment arrived damaged, please contact Customer Service as soon as possible at customerservice@gilsonco.com. Be sure to include pictures, order information, and any additional information that could be helpful.
Gilson strives to process and deliver your materials testing equipment as quickly and as safely as possible.
Small-to-medium parcels ship via UPS, FedEx, or USPS Ground. Expedited shipping options are available at checkout.
Oversized or heavy equipment ships via commercial freight truck. Standard freight rates assume delivery to a facility with a commercial loading dock or forklift. If you do not have a dock or forklift, you must select Liftgate Delivery at checkout. Additional carrier fees apply. Inspect all freight items carefully upon arrival. Report freight damage to Gilson as soon as possible.
Some products are classified as hazardous materials, such as specific fluids, chemicals, or lithium batteries. Hazardous materials require specialized packaging and may incur hazmat surcharges. Due to export regulations, some items cannot be shipped outside of the United States or sold for export.
