Support Center

Real people, real service. Track a shipment, start a return, arrange a repair, or find answers to common questions, and if you'd rather talk it through, one call reaches an expert who knows material testing equipment.

Gilson Support Center

Welcome to the Support Center

At Gilson Company, you'll deal with Real People and get Real Service. No order is too big or too small, and our knowledgeable staff is always ready to assist.

Track Your Order

Top FAQs

Gilson Company, Inc. is located at 7975 N Central Dr, Lewis Center, OH 43035. We are proudly owned and operated in the USA and ship products worldwide.

Orders ship from the nearest available warehouse. Your tracking email will show the origin once it leaves our facility.

To update or cancel an order, please contact customerservice@gilsonco.com as soon as possible.

Orders can be placed through our website at any time. Orders can be placed over the phone during our office hours, which are Monday through Friday, 8 AM to 5 PM EST.

You can request a quote by adding items to your Shopping Cart, then clicking Save as Quote. You can manage quotes in My Account.

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