CONTACT & SUPPORT
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Welcome to the Gilson Company support center, where you can access support resources below, including order and return information, frequently asked questions, and more.
Gilson stands behind all of the equipment we sell. Contact Customer Service, Technical Support, or Returns for guidance on repairs, returns, service, or calibration.
Customers must request a Return Material Authorization (RMA). Equipment is evaluated upon arrival. A repair quote is provided for approval before work begins.
Customer Service: customerservice@gilsonco.com
Technical Support: techsupport@gilsonco.com
Returns: returns@gilsonco.com
If you have questions or if your shipment arrived damaged, please contact Customer Service as soon as possible at customerservice@gilsonco.com. Be sure to include pictures, order information, and any additional information that could be helpful.
Welcome to the Gilson Company support center, where you can access support resources below, including order and return information, frequently asked questions, and more.
To return an item or for product warranty information, please email returns@gilsonco.com.
Returns are accepted up to 30 days from the invoice date. Authorized return items must be new, unused, in original packaging, and must include all manuals, power cords, and software. Damage resulting from improper packaging of a returned item will be the customer's responsibility. Restocking fees may apply.
Returned products must be accompanied with a Return Material Authorization (RMA) form.
